WooCasino Support

WooCasino understands the importance of customer support, so the platform has a 24/7 support team.

You can message the WooCasino support agents round the clock in Australia. Based on our tests, they’re professional and friendly with every response.

Read on as we discuss the different support channels, plus how to reach out to them.

Available Communication Channels

At WooCasino, the primary communication channel for customer support is the live chat. You can access it by clicking the “Live Chat” option on the main menu when logged into your account.

The chat window will ask for your name, with your email already filled in by default. Then, select your preferred language. Remember that the chat is available in various languages, including German, French, Spanish, and Italian.

After you are done providing all the details, the live chat will begin, and you’ll be connected to an agent in a few seconds. Proceed to drop your enquiry while being as clear as possible. The chat lets you upload images and other files, too, so you can add attachments — if necessary.

Besides live chat, WooCasino also supports email, which we’ll discuss next.

Official Contact Email

The official WooCasino email address is support@woocasino.com. You can send your enquiries to this address and expect a response within a few hours. Like the live chat, Woo’s email support works 24/7, too, although the response times may vary.

Rest assured that the feedback from the support team will be helpful. Whether the matter involves a WooCasino bonus offer, game, or payment, they’ll provide the best possible solution.

Besides sending a direct email, you can also use the on-site contact form. For this option, you enter your email address, your message, and click the submit button.

FAQs Page

Sometimes, you may want to get answers on your own without contacting the WooCasino customer support. In that case, you can use the FAQs page. It doesn’t matter whether you’re on the WooCasino app or the desktop site; simply scroll to the footer section, and you’ll see the option.

The WooCasino FAQs page is quite detailed. It covers various essential topics, such as account management, bonuses, casino games, security, and responsible gambling. Plus, the information is written in easy-to-understand language.

All you have to do is click a question to view the answer.

Working Hours

As we have already stated, the WooCasino support team is available 24/7. You can reach out to the customer support agents any time via live chat or email, and you’ll get a quick response.

However, do bear in mind that on the weekends and in the evenings during the week, you may have to wait a little longer to connect to an agent. It won’t exceed 5 minutes, though, and you’ll still get the help you need.